Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from our company, you’ll never have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket whilst you are browsing through your website files or tweaking various account settings. The ticketing system is being closely monitored 24x7x365 by our help desk staff representatives and the ticket response time is no more than 1 hour, but it rarely takes more than twenty minutes to get help. In contrast with some hosting providers, we don’t charge more for using the ticketing system, so you can contact us as often as you want and request info with regard to any billing or technical issue. On top of that, you can read a collection of informational articles, which will help you handle the most commonly encountered difficulties yourself.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s more efficient to manage everything from one single location, so we have incorporated a support ticket system into the custom-built Hepsia hosting Control Panel, which is available with each semi-dedicated server plan. This will permit you to handle the communication with our customer support team together with your hard drive space, so you will not have to memorize an additional logon name for a separate admin console. You will be able to post a new ticket or to check the status of an old one with less than a few clicks while you’re browsing the files hosted in your account. On top of that, you can look through older tickets using a smart search functionality or read applicable FAQ articles, which offer solutions to commonly encountered challenges. The built-in ticketing system is closely monitored 24-7 with the maximum ticket response time being only 60 minutes, so there will always be somebody to assist you.