One-Hour Response Guarantee in Shared Web Hosting
Our shared web hosting offer a 1-hour response time guarantee, which means that regardless of what question or predicament you might have, we’ll always be there to lend a hand. As a matter of fact, it seldom takes more than 30 minutes to get a problem sorted out or an inquiry answered, and this is valid for both technical and pre-sales matters. Our help desk team reps are available 24x7, even on holidays and weekends, which implies that you’ll get immediate help anytime you need it. We realize exactly how expensive time can be, so by the time we reply to your ticket or e-mail, we’ll have explored the issue and, if we haven’t figured out a solution, we’ll supply you with more details about what you have to do on your end – if the situation demands this. With our support service, you can be sure that there will be someone to lend you a helping hand instantaneously, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we are aware of exactly how critical it is to receive quick support, we guarantee that you will never have to wait around for more than sixty minutes to receive a response to any trouble ticket that you send through your semi-dedicated server Control Panel. As a matter of fact, you will seldom need to wait around for more than 20-30 minutes and this applies to any inquiry regardless of what its nature is – billing, general or technical. In addition, our tech and customer support staff is available 365 days a year, so even if you open a ticket during holidays, you will always get an immediate response, which will include the answer to a question, the solution to a problem or the details required to sort out an issue yourself – in case there is something that you need to do on your end. If you use our services, you’ll never need to waste an entire day awaiting an answer like you would with many other companies.