If you've ever had a shared web hosting account before or you've dealt with any kind of online service, you're probably well aware from your own experience that for many things it is better to talk to a live person on the telephone rather than exchange support tickets or emails. If you'd like to know more about a service before you order it or if something small needs to be made, for instance, it'll be easier and faster to get it done live. If you're able to connect with representatives by phone, it's also very likely that you are dealing with a real website hosting supplier, not a reseller. The type of support that you'll get on the phone may differ between different providers - from very general issues to experienced technical support. Usually most providers offer pre-sales assistance and 1st level phone support, while more complicated technical issues are handled through electronic mail and tickets.

Phone Support in Shared Web Hosting

Our shared web hosting packages come with telephone support fourteen hours per day even on public holidays, which means that if you do not have an account yet, you'll be able to call and learn more about our services or if we will meet the system requirements for your web sites. For your benefit, we have local telephone lines in the U.S.A., Great Britain and Australia, so you can call the number that is nearer to you. If you're an existing customer, we can help you in a timely manner with all the general and billing issues and with numerous technical issues to save you time and efforts - we acknowledge the fact that in some cases it's much easier talk with a live person and get things done instantly. Certainly, some situations cannot be managed on the phone, so if this is the case you'll be able to use our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be certain that there is always someone to help you when you have any questions about the semi-dedicated server packages that we offer. Whether you'd like to know more about our packages, you have some billing issue or some general problem, you can give us a call. Despite the fact that some more complex matters may need a support ticket to give time to our technical support crew to analyze, we're able to assist you with lots of tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on as many as 3 different continents - in the United States, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. If you are in a different country, we also have a global number where you are able to contact us.