24/7 Customer Support in Shared Web Hosting
We supply 24/7 billing, customer and technical support for all our shared web hosting. Even if you are not our client yet and you have some questions, we will give you a hand promptly and give you the necessary info, in order to give you the choice to make an informed decision when you get your new web hosting account. We're available at any time, including holidays and weekends, and we supply various options for communication to get in touch with us - phone, live chat, e-mails and support tickets. For your convenience, we now have a couple of telephone numbers around the world, therefore you're able to call the one that is closer to you. The max response time for your email messages and the tickets is one hour. The typical response time is no more than 15-20 minutes, which means that you can forget about waiting for days to get assistance for any kind of task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
You will be able to try our support services even before you buy a semi-dedicated server account from us as we have telephone and online chat support for pre-sales, billing and common queries. Our agents will assist you to select the best plan or supply you with details about our servers, to confirm if the system requirements for your websites are met. When you're a current client, you will also be able to contact us through e-mail or through our ticketing system, which can be accessed through the Hepsia web hosting Control Panel. We guarantee that whenever you employ any of these 2 methods of communication, you will get a reply within less than one hour and that’s 24/7, including weekends and public holidays. If you've employed the web hosting services of other suppliers, even large ones, you'll be able to compare the reply time due to the fact that it often takes an entire day for them to address a support ticket.
24/7 Customer Support in VPS Servers
Every VPS server plan that we provide includes 24/7 customer and technical support, which means that in case you encounter any problem with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you are able to get in touch with us at any moment, even holidays and weekends. For your convenience, we supply different means of communication - phone support with several local numbers worldwide, live chat, e-mail messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech issues since it will be much easier to keep track of what is going on. The maximum guaranteed reply time for all the email messages and tickets is an hour, yet it rarely takes that long to get support. If you add the Managed Services upgrade that we offer, our admins will also assist you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers
With a 1 hour max answer time guarantee, you will get extremely fast support when you obtain a dedicated server through our company. Our customer and tech support teams are available 24/7/365, as a result any time you open a ticket through your billing account or you send an email about any kind of problem with your server or the pre-installed software on it whatever the time of the day, you will get a reply within one hour, even during holidays. Our ticketing system is the better option in case the issue in question needs a longer period of time to be resolved or when it has to be given to our administrators, since it's a lot easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you will be able to phone us or talk to a live agent through our chat service. If you add the Managed Services upgrade to your server plan, our admins will also assist you with third-party software installation as well as troubleshooting and just like the regular support, this service is available 24/7 too.