A 99.9% Server Uptime
We’ve set up our shared web hosting platform using stable hardware and heavily tweaked software. Our sysadmins have installed a modified version of Security–Enhanced Linux on each of our machines to ensure optimal safety and dependability. We have added several DDoS prevention units along with very powerful firewalls to make sure our network is impenetrable and secure.
All our shared web hosting plans offer a 99.9% server uptime guarantee. And no matter which datacenter you pick, our guarantee stays the same.
A 99.9% Network Uptime
If you want to supply a topflight hosting service, you can scarcely rely on the default network configuration in a datacenter. We have set up our own custom network in order to ensure a lightning–fast connection speed with the rest of the world.
And because of this, no matter which datacenter facilities you pick: our US data center, our UK data center, in our FI data center, in our Eastern Europe data center or our AU data center, you will take advantage of an assured 99.9% network uptime. And this guarantee applies to all hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, when it is your hard–earned money at stake, you cannot feel really secure. For this reason, with all our cloud hosting plans our company offers a 30–day money–back guarantee. In case you don’t feel happy with our web hosting service or if you wish to use a more robust hosting solution, like a VPS servers or a dedicated servers – you will get a full refund, with no obscure fees or reimbursement charges.
24/7 Technical Support
If you manage a web hosting company, your support engineers are of prime importance. That’s why we have diligently handpicked a highly trained group of support engineers, each with several years of expertise behind his back. With their help, we offer 24x7 support with each of our web hosting packages.
And not only that, we offer a 1–hour response time guarantee. All trouble tickets are answered within 60 minutes and our average ticket response time is below 20 minutes!