1 hour ticket response
Our team of tech support engineers is devoted to delivering rapid answers to each of your queries. We’ll review your support ticket the minute it’s been submitted and will get back to you with a solution to the problem within less than 1 hour after the client support ticket submission. In fact, our average response time is 20 minutes.
A First–Class Customer Care Service
Each member of our tech support staff has many years of experience in the shared web hosting market and most of them have been with us for at least 5 years. They all are prepared to respond to all your questions in the most efficient manner possible.
An Intuitive Help Section
Incorporated into the Control Panel is an easy–to–navigate Help section, which features a variety of sources of information. You can browse through a frequently updated knowledgebase offering web hosting account administration articles and web site administration articles, check out the step–by–step video tutorials or take a peek at our F.A.Q. section.